Terms & Conditions

By accepting a quote and/or approving a job for printing, all customers agree to the following terms and conditions listed below. Machine Screenprinters is a trading name of Machine Industries Pty Ltd.

PRINT SECONDS POLICY

For all jobs Machine Screenprinters deems orders supplied within 3% under or over the quantity requested to be the completion of the job. Please read the below for misprints outside this percentage:

 

Machine Supplied stock: For any garments mis-printed that Machine has supplied, in most cases, we will be able to replace the garments and produce 100% of the order. If this is not possible and where the mis-prints equal more than 10 garments or 10% of the order [whichever is greater] we will re-print the job once the garments become available. Misprints between 3-10% or less than 10 garments [whichever is greater] of the order will not be re-printed but a discount off the cost of the job will be applied.

 

Customer Supplied stock: For garments supplied by the customer, it is recommended that if orders are very specific that extras are supplied in case of mis-prints. Where the mis-prints equal more than 10 garments or 10% of the order [whichever is greater] we will re-print the job once more garments become available. Misprints between 3-10% or less than 10 garments [whichever is greater] of the order will not be re-printed but a discount off the cost of the job will be applied. IMPORTANT FOR CONTRACT CUSTOMERS: Where stock is supplied and there is a claim made against Machine Screenprinters for printing onto that stock and if Machine Screenprinters accepts liability for the job, the maximum refund will be 100% of the printing costs and up to 20% of the proven manufacture cost of the stock supplied.

MANUFACTURE SECONDS or GARMENT ISSUES POLICY

Machine Screenprinters will order stock on behalf of the customer with care and accuracy but takes no responsibility for any colour, size or style issues after the garments are ordered and printed. The customer must check all size specs, colours swatches and style descriptions of all garments. Web pages and charts that contain this information can be obtained from Machine Screenprinters.

 

Machine Screenprinters will check all quantities, sizes and colours upon receiving stock and will correlate this to the delivery docket from the supplier. Machine Screenprinters will not accept responsibility for any inaccuracies or manufacture seconds in the supply of the stock, before or after printing.

Any issues that arise from stock ordered must be taken up with the distributors of the brands and details will be supplied by Machine upon request.

DELIVERY and USE OF COURIERS for 3RD PARTY STOCK

Machine Screenprinters will arrange delivery of stock via couriers for any job with accuracy and diligence however we take no responsibility for delays with delivery. Machine will supply tracking numbers and delivery estimates for time once the job has been booked. Machine Screenprinters will also check periodically to ensure the stock is delivered. Please note, most courier companies are not proactive in contacting the customer or Machine Screenprinters if issues arise so it is the customers’ responsibility to track the items and follow up on delays.

E-PROOF ACCEPTANCE

Machine Screenprinters emails e-proofs prior to any job being set up to screen. Once this e-proof has been approved, the artwork’s positioning, size and print colours are deemed accepted and will not be altered. The proof that is approved by the client dictates the job printed and this will determine the final printed product. Any claims are not applicable if the printed stock matches the approved proof.

INK COLOUR MATCHING

Machine Screenprinters uses a digital mixing system to represent Pantone colours however no guarantees are made for 100% accuracy.

SPECIALTY INKS and PROCESSES

DISCHARGE inks; Discharge inks can only be used where fabric has been REACTIVE dyed. If garments are not reactive dyed, discharge inks are NOT POSSIBLE and the printing will have to be adjusted and the cost may increase. It is the customer’s responsibility to make sure supplied garments meet these requirements. Discharge inks are also prone to colour variation within a print run and this is deemed the nature of the ink, not a fault.

 

FOILS; Foil is a delicate process and requires specialty care instructions. Please make sure when foil is applied that care instructions include: HAND WASH ONLY, DO NOT TUMBLE DRY. Machine Screenprinters will apply foil with diligence and accuracy but offers no guarantee for the length of time foil will last on the garment.

GARMENT FABRIC

Any fabric that contains a percentage of polyester or nylon can be problematic for screen-printing as the dye from the fabric migrates into the ink and can also create issues when heated. Machine Screenprinters will use appropriate inks for this fabric but does not recommend printing onto polyester/nylon fabrics. All printing is done so at the customer’s risk.

DEADLINES

Machine Screenprinters will do everything possible to meet deadlines however we do not take responsibility for problems outside of our control such as electrical faults, emergencies, or stock delays which may affect these deadlines.

THIRD PARTY DECORATING

Machine Screenprinters uses a variety of third party suppliers that offer embroidery, dyeing, sewing and other garment decorating. Machine has confidence in these suppliers and will endeavour to ensure that all care is taken, however Machine accepts no responsibility for third party mistakes. All claims will need to be made between the customer and the third party supplier. If this arrangement is not satisfactory, Machine requests that the customer co-ordinate the additional decorating pre or post screen printing.

CREDIT CARD

Machine Screenprinters will charge any credit card payment a 1.5% surcharge on top of the total amount charged to the card.

CREDIT ACCOUNTS

Approved 30 day credit accounts are to be paid within 30 days from the date of the invoice issued, unless otherwise approved by Machine Screenprinters. Accounts that remain unpaid will incur interest of 5% until paid in full.

RESTOCKING FEES

We will charge a minimum of $50 if your invoice is less than $400, over $400 will be charged at 20% of the invoice total for restocking resulting from late changes (such as colour, size or product choice) made to the order by the customer including any additional shipping costs to and from our suppliers. You may also be charged e-proofing fees as well as set up fee’s pending on the notice these changes come in by.

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