FAQ's

If you have any further queries, please feel free to get in touch with a friendly staff member at Machine and they will be sure to help you with your printing and merch needs

Can I supply my own garments to be printed?

Yes, but please note that the minimum order quantity per order, design and invoice is 50 units. We will however reserve the right to not print a garment if it’s made from unsuitable fabric or it’s an unsuitable style. Please note that while every care is taken to supply a full print job with no ‘seconds’ it is advisable to supply a couple more t-shirts in case of any errors.

If you wish to source your own garments, please make sure all garments abide to the following.

  1. Garments are unpacked and folded neatly with their sizes grouped and separated.
  2. Cleared of any stickers and swing tags ( if attached ) and are ready for printing.
  3. Full size breakdown and packing list prior to invoicing and payment.

We charge an unpacking fee for any garments that do not adhere to this process.

In the case of supplying a garment type/brand that we’re unfamiliar with, we ask you to provide us with a sample for us to inspect.

Restocking

We will charge a minimum of $100 if your invoice is less than $400, over $400 will be charged at 20% of the invoice total for restocking resulting from late changes (such as colour, size or product choice) made to the order by the customer including any additional shipping costs to and from our suppliers. You may also be charged e-proofing fees as well as set up fee’s pending on the notice these changes come in by.

Change of mind

We do not refund or exchange for change of mind, errors in approved proofs, shipping or stock delays or if the customer chooses the wrong garment size. Machine Screenprinters reserves the right to decide about the best possible printing method to suit customer artwork and fabric of product ordered.

Artwork Issues

Please note that we cannot be responsible for:
•    Spelling, punctuation or grammatical errors made by the customer.
•    Mistakes that the client has approved after being sent a proof*
•    If the artwork you send is low quality, and results in a poor print
•    10% difference in design printing colours & size
•    10% difference in the actual garment colours

Cancellations & Fees

Cancellations made after order has been placed will be subject to a 20% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.

What is your largest print area?

45cm width x 58cm length

Customer Responsibility : Terms & Conditions

It is the customers responsibility to check the details of the quote, invoice and mock up e-proof. By accepting a quote, placing an order with a deposit and/or approving an e-proof, all clients agree to the following terms and conditions listed below. These terms are subject to change at any time.

Machine Screenprinters accepts no responsibility for any miscommunication, errors or incorrect instructions from the client or it’s sales staff for garment style / type of colours. It is up to the customer to check the details of any documents such as quotes, invoices, e-proofs.

Machine Screenprinters do not offer replacements of an incorrect item or product. Clients are entitled to compensation for faulty mis-prints, or items that are significantly different from the original invoice and approved mock up e-proof. Machine Screenprinters will use its own discretion to resolve any issues with the customer.

Machine Screenprinters replicates digital mock-ups and designs as accurately as possible, however please be aware that there may be unavoidable minor differences in colour, size, placement and design. Compensation will not be offered for minor differences between the digital mock-ups and the physical replication.

Digital mock-ups aim to accurately reflect the average, in terms of garment size and design. Pending the garment size range, the finished product may appear larger on smaller garments and smaller on larger items depending on the size range however exact specifications for designs (position, size, colour etc.) can be found on the order.

PAYMENT

A quote approval or placing a 50% deposit is an acknowledgement that the client is responsible for payment of the invoice in full and the details such as garment type, colour and quantity. Clients are required to meet their payment terms or payment due date listed in their order unless pre-arranged terms have been made with Machine Screenprinters.

Machine Screenprinters is also not responsible for resupplying stock in the event of damage to the garment or failure to check the garment types, colours and quantities listed on your quote, invoice, mock up e-proof. At Machine Screenprinters’ sole discretion compensation may be afforded in the form of a discount or credit.

MACHINE SCREENPRINTERS PROVIDED STOCK and MANUFACTURER SECONDS

Machine Screenprinters will order stock on behalf of the client with care and accuracy but takes no responsibility for any colour, size or style issues after the garments are ordered and printed. The customer must check all size specs, colour swatches and style descriptions of all garments prior to accepting their quote/placing their order. 

Web pages and charts that contain all relevant stock information can be obtained from Machine Screenprinters. Machine Screenprinters will then check all stock characteristics upon receiving stock and will correlate this to the delivery docket from the supplier. Any manufacturer related stock issues including but not limited to discoloration, physical damage or staining will be handled by Machine Screenprinters prior to any decoration being applied.

Any issues that arise from stock ordered by Machine Screenprinters will be solely handled by Machine Screenprinters and the client will only be notified if deemed urgent.

Do you print on bottles, cardboard, signs, metal surfaces?

We do not print on bottles, cardboard, signs or metal surfaces. Our presses, our screens, and our inks are set up specifically for printing on apparel such as t-shirts, tote bags, hoodies.

What are your price breaks?

20-29 units ( this is the minimum for a 1 colour screen print on white garments )

30-39 units ( this is the minimum for a 1 colour screen print on coloured garments )

40-49 units

50-74 units

75-99 units

100-149 units

150-199 units

200-299 units

300-499 units

500-999 units

1000-1999 units

2000-2999 units

How much do t-shirts cost?

This is a complicated question that we get frequently. The two biggest factors in the cost of an order are colour count and quantity. The more colours, the more complicated the setup from start to finish, the more materials we use, and the higher the cost. Most of the cost of the order is in the setup, so the higher your quantity, the more that cost is spread out and the cheaper each t-shirt is.

How many colours can I include in my design?

We can print up to 12 colours in a design. Remember, white bases and
 hilites are also considered colours and are almost always necessary on 
dark coloured t-shirts.

What is your standard turn around time?

In most cases, we generally ask for 10 to 15 working days* to turn a job around, so arrival date will be 1-5 days beyond that depending on your shipping time (based on your location). If you require a quicker turnaround we might be able to offer a faster service that will include an extra charge, we cannot offer this service during busy periods so please ask and treat this as a case by case basis.

IMPORTANT NOTE :

*Turnaround times START from the date when you haveapproved” your e-proofs, NOT when it is originally paid for, or when we receive your blank garments or when submitted.

In most cases it takes around 1-3 working days for you to receive your e-proofs, in busy periods it can take around 4-10 working days. Any questions, changes, with either our sales team or art room manager will delay your lead times until the “e-proofs” are approved.

Depending on your changes your order may result being put outside of the e-proofing queue until your order has been finalised with our sales staff – example : design change, quantities, print positions, print colours etc will result into your order bag being placed out of the queue in our art-room until the sales manager updates the job bag with any changes.

You may also be charged an extra fee if your requests with our art-room manager fall outside 3 proofs / updates so please ensure you have your order finalised prior to paying your 50% deposit with our sales staff.

Do you arrange interstate couriers?

Yes, we can ship anywhere in Australia.

Can I pick up my order from the shop?

Absolutely! We love when our customers come and see us. Our collection hours are Monday to Friday from 8.30am through to 4.50pm.

We’re located at Factory 2, 204 Gipps Street, Abbotsford, Victoria, 3067.

How do I supply artwork?

Please see our guidelines in the ‘Resources’ section that covers
 artwork specifically. We are not a graphic design agency so it is up to you to provide the required and suitable artwork files. Once approved and received we can then move forward with your official invoice for production purposes.

Why did you choose the printing method?

At Machine Screenprinters, we have dedicated garment printing specialists with over 20 years of expertise. If customers have not specified their preferred printing method, our printing specialists will decide upon the optimum technique to be used, based upon the garment and design specifications.

What is the set up charge for?

The set up charge is to colour separate your image and then to create a stencil onto a screen for each colour. Please note the physical screen remains the property of Machine Screenprinters.

Delivery / Couriers

We cannot be responsible for any shipping delays caused by the shipping company. If no one is present or available to sign or collect your delivery on arrival, you will be invoiced for a return delivery fee and another delivery fee back to your original address, that’s a minimum of 3 delivery fee’s in total.

How can I achieve a soft-feel with a t-shirt print?

Soft feel printing is the most requested method of printing in recent times.
 We have perfected this form using specialty inks such as discharge and also solvent free water based inks. Soft feel is achievable on both dark and light coloured t-shirts and because of its technical requirements is charged at a higher price.

What are your minimum print runs?

Our recommended minimum print runs are based on the number of colours within your design. We suggest a one colour design has a minimum of 20 units, a two colour design has a minimum of 30, a three colour has 40 and so on. This recommendation means that your unit price is a reasonable, cost effective rate. Importantly, we can always print LESS than the recommended minimum but this does mean the unit price increases. Minimum runs assist in allowing us to cover set up times but also assist you in covering your set up costs.

Out of stock items

Machine Screenprinters is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your 50% deposit has been received, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.

Can I print anywhere on a garment?

You can print on most areas of a garment however some placements don’t allow us to create a smooth surface area to print. Click on our resources page to view the printable areas.

Do you offer digital printing?

Yes, we work closely with a local DTG printer who we believe is the best in the business. We are happy to arrange your print job for you using DTG as we are offered great wholesale prices that we pass on to you.

Specific measurements when printing

Even though Machine screen printers have over 20 years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and Machine Screenprinters will not reprint or refund these shirts.

Can you supply Australian made t-shirts?

We can supply Australian made t-shirts however we believe that our current suppliers offer the best styles and colours available worldwide

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