It is the customers responsibility to check the details of the quote, invoice and mock up e-proof. By accepting a quote, placing an order with a deposit and/or approving an e-proof, all clients agree to the following terms and conditions listed below. These terms are subject to change at any time.
Machine Screenprinters accepts no responsibility for any miscommunication, errors or incorrect instructions from the client or it’s sales staff for garment style / type of colours. It is up to the customer to check the details of any documents such as quotes, invoices, e-proofs.
Machine Screenprinters do not offer replacements of an incorrect item or product. Clients are entitled to compensation for faulty mis-prints, or items that are significantly different from the original invoice and approved mock up e-proof. Machine Screenprinters will use its own discretion to resolve any issues with the customer.
Machine Screenprinters replicates digital mock-ups and designs as accurately as possible, however please be aware that there may be unavoidable minor differences in colour, size, placement and design. Compensation will not be offered for minor differences between the digital mock-ups and the physical replication.
Digital mock-ups aim to accurately reflect the average, in terms of garment size and design. Pending the garment size range, the finished product may appear larger on smaller garments and smaller on larger items depending on the size range however exact specifications for designs (position, size, colour etc.) can be found on the order.
A quote approval or placing a 50% deposit is an acknowledgement that the client is responsible for payment of the invoice in full and the details such as garment type, colour and quantity. Clients are required to meet their payment terms or payment due date listed in their order unless pre-arranged terms have been made with Machine Screenprinters.
Machine Screenprinters is also not responsible for resupplying stock in the event of damage to the garment or failure to check the garment types, colours and quantities listed on your quote, invoice, mock up e-proof. At Machine Screenprinters’ sole discretion compensation may be afforded in the form of a discount or credit.
MACHINE SCREENPRINTERS PROVIDED STOCK and MANUFACTURER SECONDS
Machine Screenprinters will order stock on behalf of the client with care and accuracy but takes no responsibility for any colour, size or style issues after the garments are ordered and printed. The customer must check all size specs, colour swatches and style descriptions of all garments prior to accepting their quote/placing their order.
Web pages and charts that contain all relevant stock information can be obtained from Machine Screenprinters. Machine Screenprinters will then check all stock characteristics upon receiving stock and will correlate this to the delivery docket from the supplier. Any manufacturer related stock issues including but not limited to discoloration, physical damage or staining will be handled by Machine Screenprinters prior to any decoration being applied.
Any issues that arise from stock ordered by Machine Screenprinters will be solely handled by Machine Screenprinters and the client will only be notified if deemed urgent.